Shipping Information
Fast, reliable delivery to your doorstep. Learn about our shipping options and policies.
Fast Delivery
Quick processing
Order Tracking
Real-time updates
Secure Packaging
Safe arrival
Insured Shipping
Full protection
Delivery Options
Standard Delivery
Our standard shipping option delivers your order within 5-7 business days. This is available for all products and locations within our delivery zones.
Shipping fees calculated at checkout based on location and order weight.
Express Delivery
Need it faster? Express delivery gets your order to you within 2-3 business days. Available for select locations.
Additional fees apply for express shipping.
Custom Tailoring Delivery
For custom-made items from our tailoring services, delivery times vary based on the complexity of your order. Estimated delivery will be provided when your order is ready.
Processing Times
Orders are processed within 1-2 business days after payment confirmation. Processing times do not include weekends or public holidays.
Processing Schedule
- Monday - Friday: Orders placed before 2 PM are processed the same day
- Saturday - Sunday: Orders processed on the next business day
- Public Holidays: Orders processed on the next business day
Order Tracking
Stay informed about your order every step of the way:
- You'll receive an email confirmation once your order is placed
- A shipping confirmation with tracking details is sent when your order ships
- Track your package in real-time through the SuberCraftex app or website
- Receive notifications for delivery updates and arrival
Delivery Areas
We currently deliver to locations within our service areas. Delivery availability and shipping costs are determined at checkout based on your delivery address.
If your area is not currently covered, please contact our customer support team to discuss alternative arrangements.
Important Information
- Please ensure your delivery address is accurate and complete
- Someone should be available to receive the package at the delivery address
- Additional charges may apply for re-delivery attempts or address changes
- Delivery times may be affected by weather conditions, public holidays, or other unforeseen circumstances
- For high-value orders, signature confirmation may be required
Need Help?
If you have questions about shipping or need assistance with your delivery, our customer support team is here to help.